The fresh Student education loans Providers (SLC) told me you to definitely, based on HM Revenue and you can Customs’s information, I don’t exists

I have already been paying down my education loan as the 2010 from inside the monthly instalments in excess of ?200 thru PAYE, yet the equilibrium continues to grow and you https://tennesseepaydayloans.net/cities/frankewing/ will appeal charges is actually ballooning

The problem seemingly have started while i changed services inside 2012. Three-years later on, I came across you to definitely nothing away from my money was placed on my personal account.

HMRC insisted it had been a problem having SLC. I sent four years’ property value payslips so you can SLC double (they destroyed the first lot) and you will, shortly after one year, ?12,366 was deducted of my personal debt. One failed to through the collective appeal fees. SLC insisted I happened to be liable for these as they was in fact applied to a keen mistakenly excessive equilibrium.

That was in 2019. Since then, I’ve been unable to log in to view my account. SLC has variously told me there’s a block on it, that it’s being investigated by HMRC, or, more recently, that it isn’t authorised to discuss the account over the phone. It also insists it is not authorised to send paper statements, so can’t establish what I owe.
EK, London area

SLC passed me personally to HMRC, and this assured an urgent investigation. It appears that after you altered operate their federal insurance count is blended which have a good stranger’s, therefore money was in fact seated inside the limbo having nine years having appeal racking up towards equilibrium that, but for this new error, should have become reduced. What is actually truly shocking is that SLC and you may HMRC attempted to offload you on to one another into half a dozen age that you’ve tried to eliminate the challenge, and you can action was only drawn as i got inside it.

I have and additionally establish good ?eight hundred redress commission, and place steps in place to cease a reoccurrence of the material.” SLC, which did not promote a review, enjoys meanwhile decided that you are obligated to pay ?step 1,800, but features yet , to explain if including the fresh new unfairly used focus. Needless to say, you need the new unsubstantiated share created out-of. Your plight might be worrisome sufficient whether it try a one-from. But not, almost every other students possess complained for me they are being recharged to own debts they’ve got already paid back, otherwise blocked regarding examining the balance.

Londoner Le received confirmation from SLC that his loan was paid up in 2019. However, deductions from his salary resumed without explanation in ed each other. “HMRC told me it had received notification from SLC in May to deduct student loan repayments,” he writes. “SLC said this must have been an error and that they would notify HMRC to stop taking payments and I would receive a refund from my employer.

“By September the payments were still being deducted, and SLC claimed that a mortgage-style’ loan, from Thesis Servicing on my account, was to blame. But it confirmed it had no record of anyone with my name.”

HMRC says: “We apologise while having upgraded all of our info so you’re able to echo this new student loan payments built to go out

“In my own final label having SLC, they told you it may perhaps not give any longer information regarding this strange financing and therefore all the it may create try notify HMRC once more, however, this should account for to help you two months. HMRC says it has never read of SLC. Therefore I’m stuck in the an excellent bureaucratic nightmare which has, to date, cost me ?2,100 that we is unwell pay for.”

Meanwhile, EW of London has been trying since 2018 to find out how much she still owes. “Every time I am told there is a balance error so there is suppression on my account, which means they can’t provide me with an accurate statement, or an estimate of when this will be resolved,” she writes.

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